What is Inside Sales? The Definition of Inside Sales

By Jamie Hoobanoff

What is Inside Sales – and what is it not? We found an insightful article that breaks down the history, development and truth behind what Inside Sales really is (counter to what many people believe.) According to this article, there is a tendency for people to consider Inside Sales as telemarketing or customer service positions – which can deter sales people from considering Inside Sales as a role they would want to take on. The truth is, Inside Sales roles are more important than ever – as technology is eliminating the need for door-to-door field sales and opening up the opportunities for remote selling (aka inside sales)

You may find yourself interested in taking this type of role on after you finish reading this!


"What is Inside Sales? The Definition of Inside Sales"

by Ken Krogue

The most pragmatic definition of Inside Sales is simple: inside sales is remote sales.

It has been called virtual sales, professional sales done remotely, or one of my recent favorites “sales in the cloud.” Where outside sales or traditional field sales is done face-to-face.

Taken in this context, the majority of all sales is done remotely, and the numbers are growing. The most recent study done by SKKU and MIT, in conjunction with infoUSA, found that over the past three years, inside sales grew at a fifteen times higher rate (7.5% versus .5% annually) over outside sales, to the tune of 800,000 new jobs. (Note, another market size study is underway and should be available shortly.)

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