The Customer Success Roundtable – Episode 2
The Customer Success Roundtable – Episode 2:
Customer Success Managers, Account Managers, and Retention Specialists are all roles that are critical to a scaling organization, and retaining/growing recurring revenue. These roles are so critical in fact, that there are over 18,000 jobs posted on LinkedIn looking to hire this talent in Canada, AND the demand for these roles outweighs the supply by 52%.
Although it is known that these roles are imperative to an organization’s success, the CS and Sales communities still have many unanswered questions when it comes to hiring for these roles: What are the key differences between these roles? How do they uniquely contribute to the growth of the company? How do you define the ideal candidate for each position? And, how do you attract the best talent?
To tackle these questions and more, we’re hosting a live panel of esteemed Revenue Leaders on February 10th at 1:00 pm EST, that includes Josh Guttman from Lane, Jayme Smithers from Thoughtexchange, and Vanessa Brangwyn from Achievers.
We hope you can join us! Sign up to attend through the registration link below.
Can’t make it to the live session? Don’t worry, sign up anyway and we’ll send you a copy of the recording with timestamps of our key takeaways.
Meet the Panelists:
Vanessa Brangwyn, Chief Customer Officer | Achievers
As the Chief Customer Officer at Achievers, Vanessa is focused on helping our clients develop and cultivate successful employee engagement programs that ultimately align with and contribute to the attainment of strategic business objectives. Since 2011, Vanessa has had the opportunity to lead and develop fantastic teams focused on a world-class customer experience and has partnered with many diverse organizations who share her passion for creating a work environment committed to employee recognition as a key driver of business success.
Vanessa has over 10 years of experience working for high-growth technology companies. Prior to joining Achievers, she held various Client Services positions at leading software organizations, including Workbrain and Eloqua, where she specialized in Client Strategy and Education & Best Practices Delivery. Vanessa holds a double honours degree from the University of Guelph in Psychology and Marketing Management.
Jayme Smithers, Chief Revenue Officer | Thoughtexchange
Jayme is an innovative executive leader who is passionate about Thoughtexchange given the platform’s power to engage communities and corporations with the right insight and buy-in to make a difference. Prior to Thoughtexchange, Jayme was VP of Sales at Netsuite and SAP successfully building and scaling high performance teams by leveraging systems, processes and ensuring the customer is at the heart of any decision. Outside of Thoughtexchange, Jayme enjoys the outdoors with his family and is active in philanthropic efforts and supports the Strachan Hartley Legacy Foundation www.shlf.ca where he is raising donations for local charities to make a difference in the lives of youth through sport and education.
Josh Guttman, Vice President of Revenue | Lane
As Vice President of Revenue at Lane, Josh’s teams are responsible for Sales, Account Management & Growth and Strategic Partnerships. Prior to Lane, Josh was VP of Sales at Salesforce where he spent 11+ years through Salesforce’s hyper-growth from ~1500 to over 30,000 employees. Josh also spent time at Yext helping to build the Canadian Enterprise presence, and at Top Hat where he oversaw Sales, Account Management and Implementation for half of Top Hat’s core business revenue. Josh is a people-first leader when it comes to both employees and customers, and is passionate about health, wellness and fitness outside of the office.
Netty Kim-Hull, Executive Search Consultant | Sales Talent Agency | Panel Moderator
With over 10 years of client relationship experience in industries including Financial Services and Recruitment, Netty has worked in both large, established companies as well as high growth tech start-up organizations.
At League, Netty was the first official Customer Success Manager and was instrumental in working closely with internal teams to support the organization in solidifying their Onboarding process and the beginning stages of clarifying their high touch, complex Customer Journey model.
Over the past year, Netty has been back at STA focused on partnering with many Series A to Series D tech companies across North America, to help them build high performing Sales and Customer Success teams.
Past Episodes: