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Project Coordinator
Our client is a leading market planning and analytics software company that uses predictive analytics and GIS mapping technologies to help global brands open up additional locations and drive strong ROI. They have 300+ enterprise customers including Lululemon, A&W, Levis, Buffalo Wild Wings, In-N-Out Burger and have an impressive net retention rate of 99% with less than 2% churn.
About the role: Project Coordinator
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About the role: Project Coordinator
- Reporting to the VP of Client Success, this role plays a crucial role in ensuring the smooth and successful onboarding of new clients and the execution of complex predictive model builds and projects
- Responsible for coordinating and managing the platform onboarding process for new clients, ensuring seamless integration and product adoption
- Act as the primary point of contact for clients during the onboarding phase while collaborating with internal teams to ensure alignment on project scope and execution
- Develop and maintain detailed project plans, timelines, and documentation to track progress and deliverables while tracking project progress in appropriate management systems
- Conduct regular project evaluations, assessing performance against key metrics, and implementing improvements to enhance overall project efficiency and success
- Identify and mitigate potential risks and issues, implementing proactive solutions to maintain project momentum and minimize disruptions
- 2-3 years of experience in project coordination, client support/onboarding, or account management function, preferably in technology
- MUST be based in Vancouver and able to report into an office in Kits 2-3x a week
- You have a razor-sharp focus on the details + incredibly organized + process driven
- Curious by nature + love to learn new things + keen interest in technology
- Exceptional communication skills and comfortable talking to C-suite stakeholders
- Bonus/Nice to Have: Proficiency in Project management tools, PMP or CAPM certification, experience working with databases, exposure to GIP or ETL tools, and exposure to market research, retail analytics and data science modelling
- Base salary $70K-$80K depending on experience
- Comprehensive benefits program including extended health & dental
- Personal health spending account and a fitness and wellness benefits program
- Cellphone subsidy
- RRSP Matching
- 3 weeks vacation
- Half-day summer Fridays
- This position is intended as a stepping stone into the organization and will offer a vast amount of opportunities for growth and professional development and opens the door to exploring other avenues within the business
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