Case Study: Major growth partnership
How Telus and Sales Talent Agency partnered to make 28 great sales hires
Telus is Canada’s fastest growing telecommunications company that provides a wide range of products and services including phones, internet, television and entertainment. With rapid growth across multiple markets (they now have 48,000 employees!), the recruitment team at Telus recognized the need for support in hiring for multiple sales roles within their company.
Telus engaged Sales Talent Agency (STA) to help them tackle a recent recruitment problem: an overwhelming growth plan with urgent hiring targets, in a competitive market for top sales talent.
Telus needed a trusted partner that would not only represent and articulate their brand messaging in the market, but was also an expert at understanding the intrinsic laws related to human capital management. The end goal? To hire the very best candidates for their open sales roles.
Key Telus leaders identified that their major growth needed salespeople across a variety of roles and functions: mid-market, inside sales, enterprise, specialist, etc. This meant each candidate profile was going to be different, however some similarities included client facing, a blend of sales hunting and farming, and the need to have great sales acumen and communication skills.
Telus and STA set up a weekly communication process to ensure that Telus was receiving the proactive candidate pipeline they needed. The strategy was to work parallel with the Telus recruitment team (sales leaders and human resources) to ensure a consistent brand message and candidate profile relevancy. The expectation was that Sales Talent Agency needed to present 3-5 candidates every 6 business days.
Over the past year, Sales Talent Agency worked quickly with Telus to help them find and hire the best sales talent for their business. During this time, 98 candidates were presented, 28 were hired (all with 100% positive feedback), 0 hires have been replaced (this is basically unheard of in the recruitment industry) and 4 are already on track to hit their President’s Club targets.
With their continued success, Telus now uses STA as their go-to recruitment partner and are working together to hire for strategic sales leadership roles to further drive their growth and expansion.