Customer Success Manager

We’re recruiting on behalf of a rapidly growing SaaS company transforming how finance teams plan, forecast, and report. Their award-winning platform integrates directly with Excel, helping CFOs and FP&A (Financial Planning & Analysis) teams automate manual processes, unlock data insights, and make faster strategic decisions.
 
If you’re passionate about finance, technology, and building strong client relationships, this is your chance to join a high-growth business making waves in the FP&A world.
 
What You’ll Be Doing

  • Act as a trusted advisor to CFOs and FP&A leaders, guiding them through onboarding and adoption.
  • Optimise client workflows – analyse financial models and recommend smarter ways of working.
  • Build long-term relationships, ensuring renewals and identifying upsell opportunities.
  • Work with forward-thinking finance teams at leading North American companies.
  • This is a strategic role—closer to consultancy than support.
  • Managing an existing portfolio of 10 to 20 accounts.

 
What We’re Looking For

  • Minimum 2+ years in Financial Analyst role with an outgoing personality, customer facing aspect in that role or previous experience with sales. This is not a traditional CS role.
  • Finance or accounting background – either through your career or education i.e. ou speak the language of senior finance leaders.
  • Advanced Excel skills (PivotTables, Power Query, Vlockup, complex modeling).
  • Excellent communication & relationship-building skills.
  • Comfortable with senior stakeholder engagement & commercial conversations.

What’s in it for You?

  • Fully remote (must be located in the UK though) with flexible working hours.
  • Competitive base salary + bonus potential. Minimum 65,000 GBP
  • Private medical & dental insurance.
  • 20 days annual leave + extra sick leave.
  • Work with innovative tech reshaping financial planning globally.
  • Fast career growth in a high-impact role.

NB If not right for you then please pass onto someone relevent in your network and help them advance in their career.
 
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