Customer Success Webinar Series Episode 1
The Customer Success Roundtable – Episode 1:
Tension between Sales and Customer Success teams can be a common challenge at high growth companies.
Traditionally, these teams have operated in silos, even though so much of what they do is connected. Inconsistencies between these units regarding the customer experience are considered almost status quo, but could lead to serious issues such as lost deals, higher churn, team turnover, negative company culture, and inevitably missed revenue targets.
But, when these teams align and work as a collective, the results can be spectacular which means one of the biggest questions for revenue leaders has to be:
How do you create a relationship between Customer Success and Sales where they work together to make each other stronger and more effective in their roles, and ultimately win and retain more business?
So, to help shed light on what to do and more importantly, what not to do, we have brought together a panel of CS and Sales Leaders on November 18th at 1pm EST to share their best practices for developing a synergistic partnership that delights customers throughout the full customer journey.
We hope you can join us! Sign up to attend through the registration link below.
Can’t make it to the live session? Don’t worry, sign up anyway and we’ll send you a copy of the recording with timestamps of our key takeaways.
Meet the Panelists:
Jocelyn Brown, SVP Customers and Revenue | Allocadia
As SVP, Customers and Revenue, Jocelyn Brown oversees the sales and customer success teams at Allocadia. Her teams provide a seamless and value-driven experience to every customer, from initial interest through their continued growth, to best support their progression through the stages of budgeting, planning and performance excellence.
Having spent more than 17 years in the B2B and SaaS spaces, Jocelyn brings extensive experience building and managing high-performing customer success teams that drive recurring revenue and value, and develop life-long customers.
Chris Bondarenko, VP of Sales | Docebo
A software sales leader with over 15 years experience, Chris is responsible for the continued growth and development of Docebo’s North American sales engine including both new logo acquisition and the expansion of its current client base. Previously, Chris held sales leadership roles at multiple high growth start-ups as well as spending 10 years with Vision Critical (now Alida); where he built best-in-class sales teams, consistently led significant client growth, and played key management roles in Toronto and New York office locations.
Additionally, Chris actively participates in professional sales communities and meet-ups within the Toronto area. Chris has an MBA in Strategy and Leadership from Queen’s University as well as an Honours BCom in Finance from McMaster University, both in Canada.
Greg Elliott, VP Customer Experience | Loopio
A leader in SaaS since 2008. Greg has been leading the Customer Experience team at Loopio through a transformation of their customer journey that has resulted in increased gross retention and record-breaking expansion revenue.
Bringing the employee experience as a foundation for success, Greg is known throughout SaaS as a leader who helps nurture the next great CX/CS leaders. Previously he has led teams at Vision Critical and Influitive, launched PatSnap’s North American Operations hub in Toronto and provided consulting services to early start-ups.
Netty Kim-Hull, Executive Search Consultant | Sales Talent Agency
With over 10 years of client relationship experience in industries including Financial Services and Recruitment, Netty has worked in both large, established companies as well as high growth tech start-up organizations.
At League, Netty was the first official Customer Success Manager and was instrumental in working closely with internal teams to support the organization in solidifying their Onboarding process and the beginning stages of clarifying their high touch, complex Customer Journey model.
Over the past year, Netty has been back at STA focused on partnering with many Series A to Series D tech companies across North America, to help them build high performing Sales and Customer Success teams.