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Customer Success Manager (Remote - GTA)
Confidential SaaS Company | Mid-Market to Enterprise Clients

Our client is looking to hire a Customer Success Manager to join their rapidly growing SaaS company that is transforming how finance teams manage accounts receivable. Backed by $13.5M in funding and experiencing 50%+ YoY revenue growth, this company offers a stable, product-led environment with strong retention and a high-performing team.

Location:

• Fully remote within the Greater Toronto Area

The Role:

• Manage a book of ~50-60 B2B accounts
• Lead onboarding (time-to-live ≤ 45 days), upselling, cross-selling, and renewals
• Drive value for finance teams (Controllers, AR Managers, CFOs)
• Own retention metrics and achieve upsell goals of 10% YoY
• Collaborate with sales, product, and outsourced SDR teams

What We’re Looking For:

• 3+ years of SaaS Customer Success experience with MM to ENT customers
• Proven success in onboarding, retention, renewals, and upselling
• Experience with finance decision-makers is a plus
• Strong communication, project management, and results-driven mindset

Compensation & Perks:

• Base salary: $80K–$100K
• OTE: $120K–$150K (uncapped commission)
• Equity package
• Comprehensive benefits

About the Business:

• ARR: $3.5M+ (excluding ~$1M in payments revenue)
• Avg. deal size: $45K–$80K
• 100% NRR; high retention and strong CS leadership
• AI-powered platform with 4 SaaS modules and a payments upsell
• Rapid growth: From $2.4M in 2022 to $6.6M in 2024
• Global reach with 80% of revenue in North America

Interested candidates, please note our team checks for new applicants every day and while we would love to be able to engage with each of you personally, given the high volume of applicants we receive we are only able to contact candidates that are best suited for this role.
 
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