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Manager, Account Managers
Our client is a fast-growing global leader in legal technology, transforming how legal departments operate worldwide. With a cutting-edge AI-powered suite designed to streamline everything from Contract Lifecycle Management to Legal Entity Governance and eDiscovery. As they continue to scale, they're seeking a Manager of the Account Managers to manage a team, spearhead customer growth, deepen client relationships, and drive strategic expansion across their thriving customer base.
About the Role:
About the Role:
- Based in Montreal and reporting into the North American leadership team, the Manager, Account Mangers will oversee a high-performing team of four Account Managers.
- This role is central to expanding the company's presence in Canada through upsell and cross-sell strategies, fostering long-term customer value, and cultivating trusted relationships with enterprise clients.
- You'll be a strategic people leader and a hands-on contributor- empowering your team, collaborating across functions, and playing a key role in the company's next phase of growth in the Canadian market.
- Hybrid Work Model: Montreal-based, 3 days in-office
- Define and execute the national account management strategy aligned with the company's global commercial goals.
- Lead, coach, and inspire a team of 4 Account Managers to meet and exceed upsell and cross-sell targets.
- Build and nurture senior relationships with key clients to uncover new opportunities and ensure long-term retention.
- Collaborate with cross-functional teams including Sales, Product, Marketing, and Customer Success to ensure a seamless client journey.
- Leverage data to monitor performance, pipeline trends, and client insights-continually optimizing team tactics and strategic direction.
- Champion a metrics-driven culture of accountability, forecasting accuracy, and structured reporting.
- 5-7 years of experience in Account Management or B2B Sales, ideally in a SaaS environment.
- Minimum 3-5 years of experience managing and developing high-performing teams.
- Bilingual in French and English with excellent communication and negotiation skills.
- Deep understanding of solution selling, customer expansion, and lifecycle growth strategy.
- Strategic, analytical, and hands-on- you lead from the front while thinking long-term.
- Thrive in high-growth, fast-paced environments and naturally foster collaboration and trust.
- Competitive compensation and performance-based bonuses
- Flexible hybrid work environment (3 days in-office)
- Benefits include health insurance, profit-sharing bonuses, luncheon vouchers, and more
- Access to international mobility and career progression across the global offices
- Join a certified "Happy at Work" and "Tech at Work" company recognized since 2019
- Be part of an inclusive culture built on trust, excellence, and a hands-on spirit
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